Table of ContentWelcome to the Privacy Policy of 1win India. This Policy governs the collection, processing, storage, and disclosure of personal information through our Websites and Services, including our desktop and mobile platforms. Throughout this document, “Websites” and “Services” refer to any digital platform operated or owned by 1win India.
Our commitment is to protect your privacy and maintain full transparency regarding how your information is handled. When we mention “Personal Data,” we refer to any information that can identify you directly or indirectly—such as your full name, residential address, email address, phone number, INR payment details, verification documents, support inquiries, betting history, and chat communications. If data is anonymized or aggregated so that you cannot be identified, this Policy does not apply.
Because our Services and applicable regulatory standards evolve, we may update this Policy periodically. In the event of significant updates, we will notify you via an on-site announcement or an email message.
When you browse our Websites, register an account, or use our Services, you may supply Personal Data directly. This includes:
Registration Details: Your full name, date of birth, email address, Indian mobile phone number, and residential address.
Verification Documents: Government-issued identity proof and address records required for Know Your Customer (KYC) verification, Anti-Money Laundering (AML) checks, fraud prevention, and responsible gaming compliance.
Financial & Payment Information: Details necessary to process deposits and withdrawals in Indian Rupees (INR) or supported cryptocurrencies, such as UPI IDs, e-wallet identifiers, or bank transfer references.
Support & Communications: Records of messages, feedback, and attachments shared when you contact our customer support team.
When you access our Websites or mobile applications, certain technical information is gathered automatically:
Device & Usage Data: Your IP address, device model, operating system, browser type, language settings, and time-stamped activity logs.
Cookies & Tracking Technologies: Cookies, pixels, and analytics tools that help us maintain session security, remember user preferences, and analyze site navigation and performance.
Transactional & Gameplay Logs: Records of your wagers, odds selections, deposits, payouts, and account interactions.
From time to time, we may receive supplementary data from trusted third-party partners—such as payment gateways, fraud-prevention providers, and identity verification services—to confirm the accuracy of your account details and protect our platform from unauthorized activity.
We process your Personal Data only when we have a valid legal basis to do so:
Performance of a Contract: Processing is necessary to create and manage your account, accept bets, settle wagers, and process deposits and withdrawals under our Terms of Service.
Legal & Regulatory Obligations: We collect, verify, and retain specific records to comply with applicable gaming license conditions, AML directives, and relevant Indian data protection and financial compliance principles.
Legitimate Interests: We process data to safeguard platform integrity, detect bonus abuse or suspicious betting patterns, manage operational risk, and improve our Services, provided these interests do not override your fundamental privacy rights.
User Consent: Where required—such as for promotional emails, SMS alerts, or optional personalization features—we rely on your explicit consent, which you may withdraw at any time.
We use your data to ensure our Websites and mobile platforms operate reliably:
Account Administration: Verifying your age (18+), location, and identity to open and maintain your account.
Payment Execution: Processing INR deposits and payouts securely and accurately.
Platform Optimization: Analyzing technical logs and user behavior to fix bugs, improve loading speeds, and enhance the user interface.
Your information helps us maintain a safe and fair betting environment:
Fraud & AML Prevention: Detecting and preventing identity theft, money laundering, unauthorized account access, and irregular betting activity.
Community Protection: Enforcing platform rules and ensuring fair play across all sportsbook and casino sections.
We use your contact details to stay in touch regarding your account:
Service & Security Notices: Sending essential updates about policy changes, account security alerts, and transaction confirmations.
Promotional Offers: Sharing relevant bonuses and tournament updates if you have opted in to marketing communications.
Assistance & Resolution: Investigating and resolving technical, payment, or account inquiries submitted to our support team.
Aggregated and anonymized data is used to generate internal performance reports and market insights. Because this information cannot be linked back to an individual user, it may be used to evaluate general trends and improve our overall service quality.
We do not sell your Personal Data. However, we may share relevant information with:
Affiliated Group Companies: Entities within the 1win corporate group involved in providing technical infrastructure, customer support, and platform operations.
Service Providers: Vetted third-party vendors supplying cloud hosting, payment processing, KYC verification, analytics, and communication tools.
Regulatory & Law Enforcement Authorities: Competent licensing bodies, financial intelligence units, or government agencies when disclosure is legally required or necessary to protect our legal rights.
Marketing Partners: Select promotional partners, strictly where you have given prior consent.
Whenever Personal Data is shared with third-party service providers, those partners are bound by strict contractual confidentiality obligations and technical security standards to ensure your information remains protected.
All data exchanged between your device and 1win India platforms is protected using industry-standard TLS/SSL encryption protocols, preventing unauthorized interception during transit.
Internal access to Personal Data is restricted strictly to authorized personnel who require it to perform their job functions. Our infrastructure is monitored continuously to detect and respond rapidly to any potential security threats.
Our servers operate within enterprise-grade data centers protected by 24/7 physical surveillance, biometric and badge access controls, redundant power systems, and regular security audits.
We regularly review and update our cybersecurity protocols in line with evolving industry best practices and regulatory standards.
We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Policy:
Active Accounts: Your information remains stored while your account is active and in use.
Regulatory & Legal Retention: Following account closure or your last transaction, certain identity and transactional records are retained for a legally mandated period (typically up to five years) to satisfy AML and licensing requirements.
Anonymized Data: Fully anonymized statistical records may be retained indefinitely for analytical purposes.
You may update your profile details or request the deletion of your Personal Data through your account settings or by contacting customer support. Where immediate deletion is restricted by mandatory legal or AML retention obligations, your data will be securely isolated and archived until the retention period expires.
Depending on applicable laws, you have the right to:
Access Your Data: Request a copy of the Personal Data we hold about you.
Correct Inaccuracies: Update or rectify incomplete or inaccurate personal information.
Request Erasure: Ask for the deletion of your data when it is no longer required for its original purpose, subject to statutory retention rules.
Restrict or Object to Processing: Request limitations on how your data is processed under specific circumstances.
Withdraw Consent: Opt out of marketing communications or revoke previously granted consent at any time.
To submit a privacy request, please reach out to our support team through the official communication channels listed below. For your security, we may ask you to verify your identity before fulfilling your request.
Because 1win operates global technical infrastructure, your Personal Data may be transferred to and processed on servers located outside India. Whenever cross-border transfers occur, we apply recognized legal and technical safeguards—such as standard contractual data protection clauses—to ensure your information receives a consistently high level of protection.
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, our team is available 24/7 through the following official channels:
24/7 Live Chat: Available directly on the official 1win India website and mobile application for real-time assistance.
In-Account Support Center: Accessible via the Support or Help section inside your personal account dashboard.
Official Site Contact Options: Direct support and privacy inquiry links are available at any time in the Support section of the main website footer.
| Bet max amount | Possible Win |
| $ 0.00 | $ 0.00 |