Contacts

BPO Services

  • Uncover patterns and other valuable information from large data sets.
  • Collect a massive amount of data about their customers and prospects for business insights.
  • Verification of documents for fraudulent analysis.

BPO

  • Services on Tele-sales, Customer Service, Remote Technical Support and Business Lead Generation
  • Compare data with the source documents, apart from re-entering data in the verification format, in order to detect errors.
BPO Infrastructure

A2Z Alphabet Solutionz operates a scalable and robust infrastructure with a complete coverage secure network. All critical components have redundancy and are designed to seamlessly allow redirecting traffic from one location to another. We can integrate into client applications to align with client business processes.

50 seats, 24×7 capacity
High-speed internet bandwidths
Customer Service Credentials

  • Call answer in 3 rings, First call resolution, Fault dictionary for speedy resolution.
  • Top to bottom rapid response to ever-changing customer needs.
  • Scalable in terms of infrastructure, manpower, and processes.
  • Solutions aligned with customer needs to achieve improved Customer Satisfaction.

Quality:

  • Consistent and committed delivery of values to our customers and continually improving by review of people and processes.
  • Well-documented policies and processes.
  • Innovation and continual improvements

Risk Mitigation

Disaster Recovery and Business Continuity

  • We provide multiple levels of Disaster Recovery, available to all processes as a chargeable service.

    • Technology Implementation
  • State-of-the-art technology implementation such as WAN, Routers, Servers, etc.

    • Information Security
  • We practice various methods to achieve data security needs for customers and for its internal needs of securing information assets.

    • Benefits to Clients

    • Cost Saving: Average cost of technology or non-technology call center will be high as compared to A2Z Alphabet Solutionz. We source qualified professionals at a fraction of this cost and pass on these benefits to the client.
    • Our client can focus on their core business, devising strategies, and their implementation as we take care of all the support activities.
    • An abundant supply of qualified manpower enables our clients to scale up the call center on short notice.
    • Data Security, the process of protecting data from unauthorized access and data corruption throughout its lifecycle, is our prime focus.

    Talent Acquisition and Retention

    • People are the most critical component of Alphabet Solutionz’s delivery mechanism. It hires best-of-breed talent, trains them assiduously, and provides them with a winning and growth-oriented work culture that emphasizes continuous learning, achievement, best practices, and attractive reward schemes.
    • We encourage managerial talents and ownership of responsibility.
    • All team members are college graduates and have suitable skills.
    • All team members are selected strictly based on established criteria considering customers’ requirements.
    • We look for folks with the kind of skills, interests, and background that would be an asset for your kind of business.
    • Candidates are screened and tested for English language skills, both written and spoken, as well as pressure-taking capabilities.
    • Facilities such as cab services, medical insurance, etc. are also provided to the employees.